Information we receive by phone
When you call our line, we receive your phone number and whatever you choose to tell us. That usually includes your name, your address, a description of the water damage and details such as whether sewage or electricity is involved. We use it to understand the problem and send help.
Calls to our line may be recorded for quality and training purposes. If you do not want to be recorded, tell the dispatcher at the start of the call and ask what options exist. We may not be able to dispatch without the details we need.
Information from this website
This site has no forms, accounts or checkout. Like most sites, our web server keeps standard logs, such as IP address, browser type, pages viewed and the time of the visit. We use that data to keep the site secure and working.
We may also use website analytics to learn which pages people read and how they found us. This information is gathered in general terms and is not used to identify you personally. Your browser settings let you limit or block cookies.
How we use and share information
We use call information to respond to your request, explain scope and price, dispatch licensed and insured restoration professionals to your address and follow up on service questions. We also use it to review call quality and train staff.
We share the details needed to do the job with the professionals we send. We may share information when the law requires it, or to protect safety. We do not sell your personal information.
How long we keep it
We keep call details and recordings only as long as we need them for service, quality review, record keeping and legal duties. After that, they are deleted or made anonymous. Server logs are kept for a shorter period for security.
Your choices
You can ask what information we hold about you, ask us to correct it or ask us to delete it. Email contact@hyattsvillewaterdamagepros.com from the address or number you used. We may need to confirm who you are first, and we may keep records that the law requires.
You can also decline to share details by phone, though that may limit our help. This site is meant for adults, and we do not knowingly collect information from children.
Changes and contact
We may update this policy from time to time. The date below shows the latest version. Questions about privacy can go to contact@hyattsvillewaterdamagepros.com or our address at 3500 East West Highway, Hyattsville, MD 20782.
Last updated: 2026